do you have some questions?
I have just placed an order. Can I cancel or change it?
For cancellation or change of order, please contact our customer care for prompt assist.
Is the colour I see on the website the actual colour of the item?
The colour of the products are exactly what you see on the website, though if you prefer a different colour, you can contact us
What if I think I have a defective product?
Our products are well observed and tested before delivery, but if you think your products are defected, we can change these product or send a repairer (Note; This depends of the product).
How can I return faulty products?
Your products can be returned to a postal office (depending on the country and product)
Do you provide customized products ?
Yes, we do, we are open for any other requirement.
What’s the warranty ?
Our products comes with warranty period, and we provide one-stop after sales service to assist you solve all problems.
How long does it take for delivery ?
In Stock products will be delivered to you within 7 to 25 days “depending on your location” as usual after the payment.
Custom made products generally takes20-30 working days,but exact delivery time depends on
exact order quantity and the shipping way you choose.
What’s the payment term ?
We accept Wire Transfer, PayPal, Western Union and Gift Cards etc.
What documents can we supply ?
Commercial Invoice, packing list, certificate of origin, bill of loading, SGS etc. These documents will be sent to you within 48-96hours against your full payment.
How can we guarantee quality?
Size pre-production sample before bulk production;stay in factory,in-line and final inspection before shipment.
Can you put our own labels?
Yes, we can customize your own labels and put them on your products.
Are bulk prices negotiable?
Depending on the product, some items from 20pcs and above can be negotiable.
Are you a factory or trading company?
We Produce, Trade, Repair and install
Can I be a reseller or a distributor in my location?
Yes, this is possible, as long as you meet our requirements, for more information on this, please contact us
What is your delivery time?Can we shorten it to 7 days or less?
Yes, this is still possible
Shipping & Pick Up Details?
Our cost for shipping are little fragment of the original cost, most of the cost are taking care of by our company
Items over $2,000 are delivered for free?
Note: Items delivered to a port or post office must be picked up within 4 business days of delivery , or the buyer will incur storage charges.
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